Privacy Policy

Welcome to Milestory(“we”, “us”, “our”, or “Company”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when you use our mobile application and website (collectively, the “Services”).

Information You Provide to Us

• Account Information: Name, email address, phone number, and password when you create an account.
• Child Information:Your child's name, date of birth, gender, and other developmental information you choose to share.
• Journal Entries:Photos, videos, notes, and other content you add to track your child's milestones and activities.
• Activity Data: Records of activities completed, milestones achieved, and progress tracking information.
• Communication: Any messages, feedback, or support requests you send to us.

Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Usage Information: Pages visited, features used, time spent in the app, and actions taken.
• Location Information: We may collect general location data if you grant permission, but we do not collect precise location data.
• Cookies and Analytics: We use cookies and similar tracking technologies to understand how you use our Services.

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services
• Personalize your experience and provide customized content
• Process transactions and send related information
• Send promotional communications (with your consent)
• Respond to your inquiries and provide customer support
• Monitor and analyze trends, usage, and activities
• Detect and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations and resolve disputes

Milestoryis designed for parents and caregivers to track their children's development. We collect information about children only as directed by parents or guardians. We do not knowingly collect information directly from children under 13 years old without parental consent.

Parents and guardians are responsible for the information they provide about their children and the content they upload to our platform. We implement appropriate safeguards to protect children's information from unauthorized access, alteration, or misuse.

We implement comprehensive technical, administrative, and physical security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure authentication mechanisms, and regular security audits.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information using reasonable safeguards, we cannot guarantee absolute security. You use our Services at your own risk.

Depending on your location, you may have certain rights regarding your personal information:

• Access: Right to know what personal information we hold about you
• Correction: Right to update or correct inaccurate information
• Deletion: Right to request deletion of your personal information
• Portability: Right to obtain a copy of your information in a portable format
• Opt-out: Right to opt out of certain data collection and uses

To exercise any of these rights, please contact us at privacy@milestory.co. We will respond to requests within 30 days or as required by applicable law.

We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your account and associated data at any time. Even after deletion, we may retain certain information for legal compliance, fraud prevention, and other legitimate purposes as permitted by law.

Our Services may contain links to third-party websites and applications that are not operated by us. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.

If you are a California resident, you have additional privacy rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information collected from you
• Right to opt-out of the sale or sharing of your personal information
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, please submit a request to privacy@milestory.co. We will verify your identity and respond within 45 days.

If you are located in the European Union, United Kingdom, or other jurisdictions with similar privacy laws, you have additional rights:

• Right to access your personal data
• Right to rectify inaccurate data
• Right to erasure (right to be forgotten)
• Right to restrict processing
• Right to data portability
• Right to object to processing

Our legal basis for processing your information includes your consent, fulfillment of our contract with you, and our legitimate business interests. To exercise your rights, contact privacy@milestory.co.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the date at the top of this policy and, where required, by obtaining your consent. Your continued use of our Services following the posting of updates constitutes your acceptance of those changes.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: